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Testimonials

Are you a happy customer of Thunder Tower Harley-Davidson & Buell?

We want to hear from you so we can tell the world about your great experience! Be sure to let your friends know about your great experience it could earn you some great Harley "Swag"!

We strive to make a difference daily in delivering the Full Harley-Davidson Experience to all our customers! 

So let us know where we can make improvements to make the experience the best ever.  We can't get better unless you let us know!

Below you will find what some of our customers say about our dealership and their experience. If there is a testimonial submitted that is not so favorable, we will post it along with the result of how we adressed the sustomers expereince so you also know how we handle the sustomers that are not sully satisifed to present a fair and ballanced view.

To add a testimonial of your own, submit it on the Customer Survey page.

My name is Greg Preves. I was visiting my Daughter and grandkids. on the way home my Clutch cable broke,I was at exit 50 headed to Atlanta. I turned around and headed back to your Dealer. It was approx. 7:30am when I arrived ,ya'll were not opened yet so I waited. The first person I had contact with was a person from riders edge course.He let me wait in the service lot and told me that the dealer didn't open till 9am.,but also told me if i needed anything to let him know. The next person was Marie I believe she is your CFO,she made me feel like I was Family,offering Coffee and conversation while i waited, then there was an older gentlemen ,retired Army, he sat with me and we talked like we new eachother like old friends. Then your Service Writer was Excellent and understanding about my issue and wanting to get me home to Atlanta. I have been to many dealers on the East Coast to visit,but I would have to say that your Dealer is in my number one spot for Customer Service. I work for Atlanta Gas Light Company and I am a Firefighter for Walton County Fire Rescue. I also am a Member of the Iron Pig Motorcycle Club, a Police and Firefighter Saftey Club. As you know these groups are service and family orientened, you have taken care of me like family and personaly this will not be forgotten.I will be talking up your Dealership whenever I have the chance.I think that most Dealers forget what you haven't caring and understanding the needs of every person that walks through you door is important. KEEP UP THE EXCELLENT WORK. PLEASE TELL MARIE HER COFFEE WAS GREAT. I can't Thank You Guys enough Greg Preves Vice Pres. Alcovy Mtn. Iron Pigs Motor Cycle Club 678-906-8636

Gene:

I wanted to let you know that I have been thoroughly impressed with your establishment. From the layout, design, and cleanliness; to the people and customer skills that each possess. Although I didn't buy my bike from TTHD; I plan to be a regular customer and a HOG Chapter member. I had a great salesman in Rodney. Rodney has those people skills that are unique for a variety of people and fits well on your sales floor. The apparel aspect was handled by Jill with expertise and I never realized the depth you could go with simple clothing. The Riders Edge class was instructed beautifully by John Martel and followed up very nicely by Jonathon Alvey with the DMV. Don't under estimate Jonathon as he has a lot of potential. By the way; I would not let go of the aspect of the DMV certification after Riders Edge. That is it's biggest selling point.

You recently wrote in your newsletter the accomplishment of being open for three years. If I were you; I would start writing your next column for years five and ten and so on...

Scott M. McCarthy

Director of Property Management Kahn Development Company

Village at Sandhill

I just wanted to send out a big THANKYOU to all of your team there at Thunder Tower, especially the Service Dept. I own a 2003 Heritage Classic Softail. There was a small issue with a lean condition and the bike just wasn't running correctly. I brought it in and the service guys went t work trying to solve the issue. After several trips back and forth the service team came through and the problem was solved. My experience with Thunder Tower, although frustrating, was excellent. Phil and others working out front were always friendly and upbeat even when I might not have been. Your techs worked hard to find the problem and hats off to Johnathan for finally solving the puzzle. I look forward to a long and lasting relationship with the friendly folks of Thunder Tower HD for Service on my bike. 

Thanks again to Phil & John for there individual help to me !!! 

Mike Hager

Gene & Chris:
Thank you for your help last Thursday morning after I was involved in an accident on I-20 and damaged the front fender of my '07 Ultra Classic. I really appreciated you opening early and taking such a active interest in helping me get my bike back on the road so quickly. I was able to complete my trip without delay. I will recommend Thunder Tower to everyone I know.
Henry King Aiken, SC

"Thanks for such an enjoyable experience. I have and will recommend you to anyone wanting a Harley."
Thank you very much,
Tony Brunson

"My son lives down the street and whenever we come to Columbia for a visit-we stop in to shop. So nice to see a discount for the Military. They're special and it's nice to see a dealer take care of them."
Sincerely,
Clifford Bye Msgr. Retired

"I WOULD JUST LIKE TO SAY THAT THE SERVICE I RECEIVED AT THUNDER TOWER WAS SPECTACULAR. I WAS VERY IMPRESSED WITH THE SALESMAN STEVE NASH. HE WAS ABLE TO ANSWER ANY QUESTION THAT I HAD AND WAS VERY POLITE. I WILL RECOMEND THUNDER TOWER TO ALL MY RIDING AND NON-RIDING FRIENDS."
By: billy    aiken,SC
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By: Tim    Elgin,SC
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"If your looking to purchase a Harley-Davidson look no further Thunder Tower! Not only do they have a good selection of motor cycles, but they have the best staff! I want to thank everybody for there help in my 1st ever purchase of a motor cycle not just any motor cycle, but a Harley-Davidson Sportster 1200 custom (sharp lookn bike) I would recommend to any body that rides a motor cycle or for those looking to purchase a motor cycle to take the Rider's Edge course ITS WORTH THE MONEY!!! I did and loved every minute to Steve Nash, congrats on your first sell as for Rodney Neighbors special thanks to you for being in straight and honest but more importantly for your support I look forward to seeing you guys in the near future. Isaac"
By: isaac    columbia,SC
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"I had a good buying experience at Thundertower. The salesman rode with me on a test drive and guided me through the purchasing process. I have personally had many conversations with Kelly and Jeromy following the purchase which I feel is important because sometimes after buying the salesmen/managers forget about you. These guys treat you like family and I am sure this will continue into the future. The facility is very modern and customer freindly. I would definitely recommend this dealer to my freinds. "
By: Dennis    Williston,SC
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"KUDOS to the service department. I went in to make a service appointment and as soon as the doors open the service rep (Jenn) greeted me and called me by my first name, in the year and a half I have been bringing my bike here (every 6 months) she has always been pleasant, refreshing and gives forth a sense of confidence. This type of service gives customers a sense of assurance that your bike will be well taken care of. "
By: Juan    Columbia,SD
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"I bought a 2007 883 custom from thunder tower. They did everything they could to make it possible for me to have my bike. I'm glad they did. Great sales staff and wonderful environment."
By: philip     lugoff,SC
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"out of all the harley dealership's I have been too in the US and all the place's I've been too during my time in serving my country I have never felt so comfortable like the service I experienced with Thunder Tower Harley SC. These people greet you as soon as you walk in the store and see if you need any help with anything, even if your just browsing you can feel the warmth and sincerity that they are there to help you in any possible way to make your dreams come true in owning a Harley. I know that from my experience and if anybody whose somebody really want to feel the experience I felt then they need to visit Thunder Tower Harley Davidson in Elgin SC, I have told everybody I know what I have experienced and they would probably be making a ride just to feel what felt. I really would like to thank Rodney Neighbors who was the salesman that is so down to earth for taking good care of me while I was there, Ben Kelting and Angie in part's for the good service of my bike, Tina Armstrong in finance, and the man that made a dream come true Kelly Estep thank you guy's from the bottom of my heart THANK YOU!!!.... Oh and also to the owner of the dealership you made my wife's day THANK YOU VERY MUCH keep up the good hospitallity it's been nice Ipromise you guy's that I will be costomer for life as long as you'll have me."
By: anthony    sanford,NC
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"Just want to say that "Turbo" offered up exceptional sales & service knowledge when I purchased my used 2008 ultra classic. He was quite helpful & remained professional even during my "price-bickering"! Thanks again Shon & I'll see you folks again. Bill Garwood"
By: Bill     Fort Mill,SC
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"Everyone at Thunder Tower is great. I purchased my bike in November 09 and my Husband purchased his on Sat Jan 16th. We have been in several Harley Dealerships in several towns/states and I can say with all honestly that the folks at Thunder Tower out rank all the others. They treat you like family. They dont pressure you, they let you look as long as you want. Great Job everyone! "
By: Rachel & Cliff     Columbia,SC
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By: Gary    Summerton,SC
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"Last year at a used Motorcycle dealer I traded my 1972 Sportster in on a 2006 Street Rod. It had just over 1000 miles on it. The Heat shield recall and Service bulletin had not been done. The dealer received no service information from the previous owned . I wanted a slipper clutch and several other items I wanted as well. I had signed up to take a Riders Edge M/C class at Thunder Tower, and while there I spoke with Sean about this. He looked into it and when I mentioned that I had no way to bring it there and return with it, he brought Mike into the picture. Mike was very nice and picked my Motorcycle up and brought it back after everything was done. Ben called several times and rounded up the parts and took good care of making sure that everything was there so the work could be done. I was told that Greg did the work and I know him from several years ago. Overall it was a great job and it only took a couple of days from pick-up to back home. Thunder Tower is not the nearest HD Dealer to me, there are two others and I visited them before the work was done. I was impressed with their work and even met Mr. Gene and many others that I do not recall. Everyone is great. From my first call about the Riders Edge class info and all the way to everything being completed there is a very nice person who always answers the telephone and hunts down everyone there and always is smiling and greets everyone. She is Shannon, Thank you. Notes about the Riders Edge Class, I have been licensed and owned motorcycles since 1957, but had only went to one class back in the early 1970's. The instructors were John Martel who commutes from NC and Jason Roberts, thanks guys. The class was good and I enjoyed it and met some nice people as well, I wonder where they are and how they are doing now. As a last note, I did not know how to post this and when Sean called to see if everything was performing as expected, he talked me into the website so I could leave this note. Thanks to everyone for everything and a great job. Gordon "
By: Gordon    Aiken,SC
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"Thunder Tower really knows how to extend a helping hand with out harrasing customers with the annoying sayings that typical salesman say. The salesman and other workers of the store treat you like a friend of theres no questions asked. And information your looking for they can give you, or point you in the right direction. By far the most friendly atmospher of any dealership. And I must also add in fun. I find myself in the showroom sometimes with no reason other then to just hang out in a positive place. Thanks for all yall do to have the best Harley store in the NATION! Oh, and I love my new Buell Firebolt!!!"
By: James    West Columbia,SC
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"Thank you all so much for the Buell XB12STT I picked up today. Appreciated everyones efforts and their great service. I met so many but would especially like to thank Chuck, Kelly, Tina, and Mike and his crew. You folks made the expierience great and enjoyable. Happy Holidays Thunder Tower HD!"
By: Kurt    Martinez,GA
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"My Bride & I have purchased 3 new Harleys in the past 2 years and this is by far the best that we have been treated by any of the dealers that we have done business. Not only the sales staff but also the service department which has done an excellent job taking care of both of our rides. Nice going GENE. You are lucky to have a great crew working here."
By: Gary    Summerton,SC
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"The wife and I bought our dream bike today (12-16-09) from Thunder Tower Harley. A 2010 Ultra Classic with ABS, Lace wire wheels, security, etc, etc, etc... All the bells and whistles. We shopped in Augusta first because we live in Aiken. That was a bad experience. I mean it got ugly... So off to Harley Haven where I bought my Road King in 2003. Great folks, but they didn't have the bike we were looking for this time. First trip to Thunder Tower and found the bike we were looking for. Then we met Rodney Neighbors one of thier salesmen. Super nice guy. Very cool and calm without any high pressure sale garbage. Rodney later introduced us to Mark and Kelly the sales managers. Also super nice folks.. No pressure pitch from them either.. Just honest straight up wheeling and dealing. It didn't take long for us to agree on a price that was even better than I expected.. We bought our bike today and drove it home. We were treated with nothing but respect and kindness at Thunder Tower by everyone we met, from the General Manager on down. It was well worth the drive and everyone likes to spend money with folks who appreciate it."
By: Dwayne    Aiken,SC
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"I want to commend Chris for going out of his way to take care of a request to purchase a gift card for my son -in-law who is stationed at Ft Jackson. He worked with me for several days so that I could purchase a gift card for Christmas. He was professional and again went out of his way to accomplish this quickly as I live in Colorado. Please make sure Chris knows I greatly appreciate his customer service and am very impressed with your dealership even on a such a small scale as a gift card. You should be impressed with your employees because I certainly am! Thanks Robyn Maynard"
By: Robyn    Aurora,CO
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"While at the October Ralley I was riding on the interstate when i realiszed very quickly i had a flat rear tire. I was able to get the bike off the road safely. Not familar with the area I called Thunder Tower HD since they were involved with the ralley. I was able to get through to the service department with no problem. They had someone there with in 30 min to get me. They also gave me a ride to the dealership. The service department had me back on the road within the next hour and a half. The customer service of this dealership is top notch. I was really impressed with how friendly and helpful the staff was. "
By: james    mechanicsville,MD
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"I'd like to thank the staff at Thunder Tower for a great experience. I can't say enough good things about the place and I'm still in shock about the great bike I got. Thanks alot Rodney for taking me on the Journey, I had no intention of buying the bike that day! I am so glad I did though. Thanks again. "
By: Josh    Columbia,SC
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"I just want to express our appreciation to Shawn for his assistance a few weekends ago. My husband and I asked if we could practice our driving skills on the Riders Edge driving range. I took the class a couple of years ago, but due to some illness in my family, I was unable to follow through and get my "real" motorcycle license. Shawn came out to the range with us and coached us through the requirements. Even thought I am sure he was quite amused - he never let on. Thank you Shawn! "
By: Anne    Columbia,SC
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"My husband and I gave up our bikes when we lived in DC. Decided to start riding again when we moved to Columbia a month ago. My husband found my dream bike on-line at Thunder Tower. We came to demo the bike and the price and service were to much to pass up. Chuck and the young lady in finance were great."
By: Rachel    Columbia,SC
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"This was my 3rd Harley purchase and the best service yet. Rodney actually drove out to my house to pick up one of my trades. In the end Rodney was not just a sales person he ended up becoming someone I now call friend, now that is service!"
By: Randy    Swansea,SC
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"Great overall experience, Jeremy was awesome. The entire staff was extremely helpful and professional. Great deal and great service. Would recommend others to buy from Thunder Tower."
By: Steve    Lugoff,SC
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"It was a Sunday afternoon in November, my right turn signal was not working, I wanted to be safe and not have to being doing no handsignal just enjoy a nice Sunday afternoon ride, I went to Thunder towers ask Mike Turner the parts manager if he had a bulb for both the front and back were not working he thought it might be electrical and walked me back to the service department, which I thought "oh no I am going to spend a afternoon at the Harley shop getting my bike tore down for a electrical problem," back at the service dpt I met Sean Preston and he looked at the bike and pulled the bulb out and told me all it was going to be was a bulb replacement all that took was about 15 minutes and I was on my way again . Please give a extra thank you to Mike Turner and Sean Preston for helping me enjoy my Sunday afternoon ride throughly."
By: Bonnie    columbia,SC
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"Free...at last!!! I had put off riding for a long time for a lot of reasons. When I decided enough is enough, I enrolled in Riders Edge for a crash course in street riding mentality and safety. Thanks to Rodney, Jonathan, Jon and all the staff at Thunder Tower Harley Davidson for a great experience. The entire staff is pleasant, honest, knowledgeable and respectful. Thanks to you guys I have the right mental tools and gear to ride legally and confidently on my beautiful brand new HD Sportster 1200 Custom. I am indeed free at last. Respectfully, R. Keith Turbyfill "
By: Keith    Columbia,SC
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"I recently completed the Riders Edge class at Thunder Tower and it was excellent! I expect anything with the Harley Davidson brand on it to be first class and I was not disappointed. The instuctor, Terry Silas, loves to teach almost as much as he loves to ride. He patiently covered the material and added his insight and experience on the road for our benefit. The practice and testing course on site, the Buell Blast cycles, taking the SC DMV test at Thunder Tower after the course all made this a smooth and simple process. Well done and thanks!"
By: Steve    Columbia,SC
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"Hey Thunder Tower crew! You are the best dealership I've ever encountered polite not pushy very knowledgeable.. No question too difficult. Having owned and rebuilt Motorcycles and worked in a harley dealership. I wanted to get the upgrades on my New scooter Ultra Classic' Four weeks later and my cig Lighter malfunctioned , I brought it in on a saturday and they were slammed! The service manager Charles jumped in fixed my scoot right on the spot.. Thats people service. Ride safe far n free, Lenny & Judy ps.. GPS works fine now..."
By: Lenny     Webster,TX
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"Stopped by on Sunday after bike week at Myrtle Beach in October because my right rear turn signal went out. Even though it was after service had closed , Sean Preston took the time to help me with my problem. He could not fix the problen then , so he set me up any appointment for the next day , after making sure they had the part in stock. The problem was fixed the next day. Sean could have easily have told me to come back the next day , but he did not. I think he went above and beyond on that day to mke sure my bike would be taken care of. Mybike came form Thunder Towers and my next bike will also. Everyone at Thunder Towers have always treated me like family. I am proud to be part of the Harley Davidson and Thunder Towers family. "
By: Richard    Elgin,SC
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"We called HD looking for a specific bike/color and they gave us a few locations that had received the bikes. We had visited TT before and contacted them regarding the bike. We talked with Mark and decided to purchase."
By: Becky & Jerry    North Myrtle Beach,SC
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"We were extremely pleased with all aspects of the purchase. The professionalism, knowledge and courtesy shown by the employees is very impressive. The facilities are very clean and exude "friendliness and the Southern attitude of "Y'all Come Back Now!!". We will be repeat customers!"
By: Becky & Jerry     North Myrtle Beach,SC
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By: Anonymous    Blythewood,XX
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"Great service espcially from Rodney Neighbors and the parts guy Arron is cool (to bad hes a red sox fan) but over all was a great experience for my first purchase of a buell. Thanks again for all your help and that bike is still the fastest thing on the road and yes im still on it all the time 24/7 bitches! THANKS AGAIN THUNDER TOWER IS THE BEST!!!!!!"
By: Dale    Rembert,SC
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"We came into TT after visiting another dealership and discussing a purchase. I was met by my salesperson Shaun aka Turbo. He was very helpful and ready to answer any questions I had. I showed their deal to Turbo (Shaun) and he said " Let me see if we can beat that." Instead of the usual multi trips to see the wizard behind the curtain as at other dealerships , Eric, the general manager came out to meet me and said, we're going to do a deal. He beat the other dealer by $1200. There was no back and forth , just an honest professional business deal. We did all this the space of an hour ! and ona saturday afternoon no less. I told Turbo I would go to my credit union for my financing and would call him Monday to let him know when I was enroute. Monday morning I called and told him I had check in hand and was enroute (about an hour away) When I got there, the tour pack rack I requested was already installed, the bike cleaned and ready for my inspection and acceptance. I was introduyced to Tina in the business office who took care of all my needs quickly and pleasantly. Eric( general manager) and kelly (sales manager) kept checking on me to see if they could help or if I had any questions. While paperwork was finihing up, Turbo took me around and introduced me to members of the team in Motorclothes, parts and service. Turbo thoroughly went over everything on my bike and made sure I was comfortable with it. Then it was out front for a picture and I was off with my new red Hot Sunglo Smokey Gold Ultra Classic. What a wonderful ride home. I look forward to a great relationship with TT. A word of advice to you.. If you want the run around and the wizardd behind the curtain, don't come to Thunder Tower HD. If you want a bike at a great price from folks who appreciate and earn your business. Come see Turbo and Eric adn Kelly and Aaron and Cassie and Damien and....all teh folks at TT. You might ride in on an old one as I did but Turbo will send you out on a new one without the hassle."
By: Steve and Theresa    Lancaster,SC
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"I would like to say THANK YOU, to Rodney, Eric and all the rest of the team who made my shopping purchase such a wonderful experience at Thunder Tower Harley Davidson. The service that I received was absolutely phenominal and definitely more than I ever expected. Being in the military, I often I tend to not to be as trustful towards dealers, because in my experience it seems that everyone is out to get as much as they can out of service members. With the team at TTHD, I did not feel that. I will definitely recommend TTHD to everyone I know. "
By: Anonymous    Elgin,SC
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"I just wanted to take a few minutes and express to everyone at Thunder Tower of the excellent buying experience I had when I purchased my new 883 Low. From the minute I walked in the door the service was nothing less than excellent. The sales personnel answered every question and made sure that I was completely ready to make the purchase. I cannot thank you guys enough. Everyone that I know will hear about this dealership and my recommendation to make their next purchase at Thunder Tower Harley Davidson....Thank You!!!!!!!"
By: Don    Columbia,SC
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"You won't believe this....I called Charlie; the service manager, regarding a necessary upgrade. This was my third call to the third dealer on my list as I was price shopping. Forget price shopping...Charlie SAVED me $500.00 DOLLARS! American dollars. That savings allowed me to install a new cam (after getting the scoop on which ones do what and Charlie's recommendation) that works for my riding style and have the appropriate map downloaded. I almost forgot to mention that Thunder Tower's service department also recommended Adjustable Pushrods that will save me BIG BUCKS down the road on any motor mods! Damion was there to explain how the work was progressing, explained what was being done and was great to work with. He was very careful to make sure all the paperwork was processed correctly and that the bill was the EXACT AMOUNT promised to me over the phone. When was the last time you got an amount over the phone AND it was the SAME amount you paid? Maybe 1969? Last, but certainly not least, was Jen. She was my first contact with the service department and blew me away. I've been riding since age 4 (42 years) and Jen knows more about "Preventive Upgrading" then I do. Her suggestions have saved lots of headache and money for me in the future. The really great thing is Jen isn't afraid to look something up in the book to be sure and also when needed (not needed often) to consult with Damion and Charlie. This young and pretty lady has the heart and mind of a true biker with more knowledge than most of us! No I don't work for TTHD. I am writing this because it has been years since going to a dealer that you can count on and deal with. TTHD has totally amazed me with their competitive spirit. They will work to give you the lowest price and aren't afraid to negotiate with you. Their sales crew is the same way. Good old horse trading is alive and well at this Harley dealer. Before I forget, Miss Betty has created a truely impressive line of motor clothes. I found great looking stuff and, unfortunately, so did my wife!!!! We both agreed that the styles were one of the best we have ever found. Guys, don't ask your wife/girlfriend to pick up ANYTHING for you at this dealer. I have the receipts to prove this unwise. From one business owner to another...YOU ALL ROCK!!!!!!! Needless to say the ride to TTHD will be made very often as I have adopted them as my dealership. Thanks Y'all so much. "
By: Doug    cHARLESTON,SC
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"Gene,, ThunderTower is the best cycle shop that has given me an experience of family. I have had the best service and help in my bike and will always bring my bike now and in the future here for service parts or anything to do with Harley. thanks Laurence B."
By: Laurence    Cayce,VT
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"First off let me say as a retired Marine it is great to see your military discount, just recently moved to the Columbia area within the last year I have found every experience that I have had with ThunderTower to be great, the people are fantastic and the service on my 07 Ultra can not be matched anywhere, I have been in dealerships throught out the US and Thunder Tower is by far the best, so much so I joined the Thunder riders, what a great bunch. I highly recommend you to all! Keep up the good work!"
By: Kevin    W. Columbia,TX
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"When Do we get our picture on your web site????????? Can't say about the service yet The new scoot is getting extras installed.. Lenny & Judy"
By: Lenny     Webster,TX
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"Purchased my first Harley,2008 Rocker. Always rode Kawasakis. Salesman was Dave Shannon, helped me through all the paperwork. Sales group is top notch. Service is second to none. I try to vist Thunder Towers weekly. If you're looking for a Harley, this is the place to vist."
By: Richard    Elgin,SC
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"Bought a 2008 FLHRC about 1 year ago. It was my second Harley and definately the best experience so far. I have visited every dealership from South Carolina to California and a few overseas, but Thunder Tower Harley Davidson is the most friendly dealership I have been to. They greet you when you head in the door and say bye when you leave. If you return for a second trip everybody there will have remembered your name and shake your hand. Great experience and great customer service. Can't say enough!"
By: Kenny    Columbia,SC
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"Top notch service department, fixed my V-Rod the first time with perfect diagnostics, unlike Florence Harley Davidson, If I have any other problems Thunder Tower will be the first place I"ll be. Thanks again for the excellent work !! Jimmy White "
By: Jimmy     Effingham,SC
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"I have not bought a motorcycle from Thundertower as I live in the upstate but have stopped there on trips to the beach and have purchased clothing and bike accessories and have always found everyone extremely nice and professionial. One experience however stands out that I would like to share. I was going to the beach and towing my 2008 ultra-classic. This was the first time I had ever trailered it and I had tied it down but after leaving Easley, SC, I noticed it seem to be swaying more than I thought it should. I have a 2000 Hertiage Classic Springer and have never had a problem with it but this was the first time I had tried to strap the Ultra down. As we got close to Columbia, I made up my mind to pull into the dealership to seek advice. I went into the service department and the guy on duty, who I'm sorry to say, I can't remember his name, came out after I explained the problem and basically retied the bike for me and showed me what he was doing, even though the dealership was very busy that day. He asked if there was anything else he could do for me and I said no, but thanked him very much for his assistance. He said, no need to thank me, just glad we were able to help. So, again, thanks for your great staff."
By: Gary    Easley,SC
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"Excellent Service from begining to end."
By: Maxwell    Moncks Corner,SC
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"Buying a motorcycle without ever being on one was a big risk, but Chris from sales did a wonderful job explaining the model and features - he took all the time I needed to feel comfortable and I must say, I made the right choice. The Rider's Edge program was also fantastic, great guys running this program. It was the perfect training to be safe and learn how to handle the bike in a very short period of time - well worth the money! When the DMV pulled me randomly to redo the driving test, ThunderTower offered to bring the light weight Buell to the DMV in Lexington for me to take the test - really remarkable service!!! Keep it up, great dealership that does not stop with the sale."
By: Michael    Lexington,SC
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"From the desk of Grey Poets’ To whom it may have concern: Old toys are just fine and some would have that be their lifestyle, but the mass of toys in your shed has absolutely no value to anyone, unless each and everyone is precious to yourself. You see it is not the quality or show worthiness of any but the value they can bring to you each and every time you get to play with them. Always remember that toys are Four Play, women are for more serious deduction, unless you are just playing, and that the music is just for enjoyment and pleasure. Is for all who wish it to be: Just Crash to Steve W. Time for you to pay the greens fees………………………………................... Thanks Guys’ for the great time I had buying another motorcycle……………… Wade "
By: Wade    Gilbert,SC
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"My wife and I visited TT looking at bikes as we had a few times before. This time we left with one. Jeremy our salesman was very knowledgeable and helpful throughout the process.He made sure we knew everything about the bike we purchased. Once we began the loan process we were assisted by Tinna. She did a great job explaining the process and the various forms. We had some issues on Sunday with our Insurance Carrier and Tinna went above and beyond to assist us. The lady that sold us our helmets, jackets and such was very knowlegeable, friendly and helpful.Sorry we forgot her name. She was excellent as well. We really like the way that Jeremy took us araound and introduced us to the various people and department. Liked the personal touch you guys use. Great job to all. Lyman and Melinda Johnson"
By: Lyman    Lexington,SC
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"I didn't buy a bike here but did buy parts and have been there with a friend that has purchased a bike from ya'll and he and I are very satisfied custermers."
By: Doc    Goose creek,SC
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"havent bought a bike here but have bought many accessories.the whole staff is great..i work in s.carolina all winter and just hang out @ TT on weekends.they dont seem to mind..they have great weekend events live music and wings.the whole thunderbowl themed event all thru january was a great time.i just wanted to say thanx to gene and everyone there for making me feel like i am part of their family.happy trails,ride hard,ride safe..frank-westmonroe ny...see ya at the chili cook off"
By: franklyn    westmonroe,NY
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"had a great transaction when I purchesed my bike, from the salesman to financing, everything went very smoothly. couldn't ask for a better group of people. VERY FRIENDLY. I HIGHLY recomend anyone to stop in, you won't be disappointed."
By: dave    columbia,SC
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"I would like to thank you for hiring Charlie in the service dept. I had a problem with my bike and he took it back there and had the tech look at it, explained to me what was wrong and charged my nothing for looking at it. I told him I would be back to the service dept. to have them fix it after I get some money.In other words, I had a great experience with the service dept."
By: Anthony    ,SC
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"I was in the Columbia area and wanted to visit Harley Davidson,I was told ny a friend that there was Black Owned Dealership,I then stated I can not go home until I visit the store and there I found a pair of Brown Harley Boots in which I have been looking for,for about 3 years Thunder Tower is the only store I have ever seen the brown boots,I will be back again and again to purchase,I am big on the customer should be happy before leaving the store rather it's from and purchase or great customer service and I got both there.Thank you so Mr and Mrs. Preston and your wonderful staff Dahlgren Adams P.S. I will be back"
By: Anonymous    Chicago,IL
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"I would like to thank all the folks at Thunder Tower HD for the enjoyable experience of the purchase and delivery of my 2009 Screaming Eagle Ultra Classic. I have been a member of the Harley Family for about 10 years but now am glad to say I am also a member of The Thunder Tower Family. Having delt with another dealer for the last 9 years who I felt like treated me very well I was hesitant to change but Sam,Bill,Charlie,Mo,Tina,Chris,Dave & even the man who cleaned my bike for delivery (can't think of his name)went out of their way to make me comfortable with my NEW dealership and bike and helped me in every area of the process.I came back to the dealership a week later to swap out some accessories that I had purchased and was met with the same courtesy I got during my purchase. I have found all the staff to not only be helpful but to meet you with a smile and what can we do for you today attitude. Look foward to the summer events 2009 and visiting TTHD. Carl G. Edwards"
By: Carl    Latta,SC
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"We just purchased a 08 Street Glide from these guys. Chris was so friendly and helpful. He went through the entire bike making sure that we felt comfortable before we rode it home. Chris is the MAN! Thanks alot!"
By: Kim & Charles     Lancaster,SC
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"I just finished the Rider's Edge course and was very impressed with it. Whoever wrote the course knew what they were doing. It is very well thought out. My instructor Jonathan was very professional, patient, friendly and informative. It was easy to see he totally believes in his work. I am very impressed with the service I received after the course. I did not pass the DMV road test, but am able to go back to Thunder Tower, practice on their Buell, and they will take thier Buell to the Camden DMV for me to take my test on , there at Camden. How can you beat that for customer service and committment?"
By: Debra    Columbia,SC
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"I owe thunder tower,dave, and tina a big thanks for going out of there way to get the specfic bike I wanted and not pressuring me into something I did not want. Thunder tower has a great sales team and made my experience great. I felt very comfortable and relaxed through out the process and would highly recommend them for purchasing anything from them. I have had many experience with buying cars or bikes and this one stands out among the rest. Thanks again"
By: Jonathan    aiken,SC
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By: Hank    salley,SC
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"Chris Acciardo was a client of mine in a legal matter and he treated me the way I treated him, Professionally. He along with Sam were prompt and knowlegeale and never let the "ball drop". I called Chris often and he never seemed to mind and took plenty of time with me. He has followed up from the sale which means they care about the customer and not just the money. Many customers who were regulars wanted this new V-Rod Muscle and Chris held them off for me and kept his word that this was my bike. I have recommended your dealership to many others throughout this experience. My business will always be with Thunder Towers due to Chris and his tireless hard work."
By: David     Hartsville,SC
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"Recently, my Fiance and I purchased two 2009 Sportster’s from you. She bought the 883 Custom, and I purchased the 1200 Custom. These are first bikes for each of us, and I have to say - The personnel at Thunder Tower made this one of the best purchasing experiences of our lives. From the time I called to arrange an appointment, to the time we left with the bikes, no detail was over looked to ensure we had a fantastic Harley experience. Sam, Gene, Chris (both of them), Tony - the whole team was incredible. As for the Sales staff - I have been in the sales business for 12 years - the majority of it with luxury automobiles. I can honestly say that "Big Chris" is one of the best natural salespeople I have ever had the pleasure of working with. He took all the time we needed in order to help us feel comfortable. He went the extra mile to talk with us and question us - all in the name of helping us to figure out which of the many Harley motorcycles would be the best fit for us. In the end, "Big Chris" guided us in the direction of the Sportster, and I have to say he was right on the money. Now we are not only Harley Davidson customer’s for life, We will ALWAYS look to Thunder Tower for our every HOG need. Thanks for a wonderful experience! Shon Culpepper Business Manager Audi Columbia 803-786-6601 "
By: SHON    COLUMBIA,SC
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"Great people,excellent parts with fast turnaround on orders.I went by to get my 96 fatboy serviced for bike week ride and was insulted for my bike is too old for tth to touch,,,,but no problem with old bike part selling,my point is make this known to public by means of news paper to keep from embarassment at counter,thanks van"
By: Anonymous    kershaw Co,SC
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"Stephen, I would like to take a moment and just thank you for the very professional manner in which my wife and I were treated on our visit 6 Sept '08. Also, for taking your time to locate a motorcycle in your shop with the narrow beach bars installed. I believe they will work fine on mine. Thanks, again, for your time and professionalism. Rick Wallace, USAF/SCANG, CMSgt (Ret.)"
By: Richard    Chesterfield,SC
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"I would like to take a moment to commend your staff, more specifically your service manager, Charles A Cuchman. My motorcycle broke down on August 31st and I had it towed to your dealership. We were frantic because Monday was a holiday and we were afraid you would be closed because our dealership here in West Palm Beach would have been. However, to our pleasure it was open. Charles took our motorcycle in immediately and within the hour told us that a cam bearing might have broken apart. I went to our hotel, checked out and got a ride back to your dealership. I then proceeded into the service department and requested them to call a taxi to take me to the nearest U-Haul location. Charles went above and beyond the call of duty by asking his employee to take me to the U-Haul. When I returned I was even further shocked when he had several of his employees load my ultra classic into the U-Haul then tethered the bike in place. He told us not to worry about the tethers as they were extras! Could we believe our luck in finding a dealership with a heart? Upon our arrival back here to the West Palm Beach dealership, we were even more appreciative of your dealerships hospitality when our dealership had me and my wife unload the bike by ourselves as the single employee worked the lift. It made us want to move immediately to your location; a place where people care. Thank you for caring about your customers and making them feel valuable. Sandy & Larry Always and forever "
By: Sandy & Larry    ,FL
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"Thanks for the very professional manner in which my wife and I were treated today on our visit to TTHD. I really appreciate the effort you went to to find me a motorcycle with the narrow beach bars installed, I think they are going to be just fine on mine. I need for you to make sure that I get my second check (# 9064) we wrote to cover the repairs for my motorcycle and I'll need the invoice also, for my records. For some reason , TTHD could not accept one check for the total amount they needed to split it. Thanks, again, for your assistance. Rick Wallace "
By: Rick    ,SC
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"My wife, Helen, and I would like to thank Gene and his staff for their hospitality while we visited their immaculate dealership. We were just passing through while on our honeymoon trip from Virginia to Florida and back as we were also visiting my "new" step-daughter and her husband in Columbia. We love checking out dealerships abroad during our travels and Gene and all made us feel right at home. Being newly married, we did have one scheduled destination to help fullfill while riding on our honeymoon. A dear friend and fellow rider in FLA asked me to assist his wife in scattering his ashes upon his passing. In June of this year, he rode to the great highway in the sky and we did what he asked, to be scattered along a favorite road by his wife on the back on a Harley. My new wife didn't give this a second thought and we proceeded through TS FAY and back for this wish. So on with our journey we went and was so greatful for Gene and the staff for extending a warm welcome and new dealership away from home. Thank you guys so much and we will see you again in the future. John and Helen Riley "
By: John    Mathews,VA
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"This was my first bike purchase and I could not be happier with the whole experience. The salesman was patient with me and the financing was quick. They even had my tag on the bike before I left the dealership. Absolutely glad I went to Thunder Tower for my new ride. Thanks for making a dream come true."
By: John    Columbia,SC
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"I first went to TTHD in April of this year and bought a 2008 Ultra Classic. This is my very first bike I've ever owned. I was assisted by Sam Newsome and then he introduced me to Dave Shannon who would become my salesman. After a rocky start and purchase I drove my new bike out the door. Since I had not been on a bike in over 34 years I was scared to death. Dave done everything he could think of to assure me it was going to be ok. I rode around in their parking lot for 2 solid hours trying to get used to the bike. About every half hour, I'd see Dave out there checking on me to see if all was well. In the grand scheme of things, this meant a whole lot to me that this guy would care enough to check on me. I will never forget that day. I left the dealership on my bike and began my new found experience of riding. Everytime I would go into the dealership, Dave would always ask how I was doing and how my family was doing. He would always take time out of his schedule to talk talk with me about the bike and if there were any problems. I really appreciated this. Four months later around the first of August, I crashed my bike. Luckily I was not hurt except for my pride. I took my bike to TTHD to get repaired. Well, things did not go real well with the Service Department pertaining to the estimate of repairs. I felt like I was getting the run around. I spoke with Dave and he said that he would check into it for me. This was on Thursday. On friday, I received a call from Gene Preston. I explained to him what was going on and he said that he would check into it and get back with me the following Monday or Tuesday. On Sunday afternoon, I receive a call from Dave say that TTHD was offering me a deal that I could not refuse and that I needed to come and talk to them. When all was said and done,it was going to take 2-3 months to get my bike back and they offered me a new bike to replace mine. We done a trade and it all worked out great. They said they did not want me to be without a bike for that long. I was not expecting anything like this. Now I'm on a new bike and riding again thank to all the staff at TTHD. This experience has given me a whole new outlook on TTHD. They are just a great bunch of people. I want to give a very special thanks to Gene Preston for all he done in this matter. I also want to give a big thanks to Tina Armstrong and Sam Newsome for their involvement as well. However, I feel that all the credit should go to Dave Shannon. Dave is a super salseman and he has become a very good friend. I will definately recommend TTHD to anyone I know who is looking for a bike. My overall experience with the dealership is definately a 5. I really would like for everyone to know that you guys are "TOP NOTCH" over there, and that your main goal is to make sure the customer is totally happy. Again, please give my thanks to everyone that was involved in my "ordeal". Again, thank you to all the staff at TTHD. Hope to see you soon."
By: Neil    Elgin,TX
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"I was a metric bike rider who wanted to make the move to Harley. When I heard about Thunder Tower, after being new to the Columbia area, I stopped by out of curiosity. I met with Dave Shannon who was a pleasure to deal with. I knew I was upside down on what I owed on my VStar, but like I said, was curious and wanted make the move away from metric. As it turned out, we weren’t able to come to an agreement and I left the dealership. I had no hard feelings toward anyone at Thunder Tower whatsoever. Later that afternoon, I received a message with Dave who advised me that Sam Newsome would be handling my file personally and encouraged me to meet with him. Now, my first thought, this is typical BS. I went back the next day and was introduced to Sam and I must say I was glad I returned. Sam did what he could to give me a great deal. There was no nonsense. He was honest with me and I appreciate that. It wasn’t long until I was taking home my first Harley without a bit of buyer’s remorse. Oh and not to mention to meet the owner of the dealership? Are you kidding me???!!! How often does that happen?? What a pleasure it was to meet Gene. But, the story doesn’t end there. Just two days after owning my new Electra Glide Classic, my key FOB fell off my bike and couldn’t be located. I immediately paid a visit to Thunder Tower and met with Billy, Mo, and Charlie. Knowing that I was concerned about the security of my new bike, those guys jumped into action. My bike was taken into the service area and re-formatted with a new FOB. I was never told to come back later, we can’t fit you in. Since then, I’ve frequented the Tower to buy accessories and whatnot and have been treated like a friend. You never get this type of attention when buying a metric. To Gene, you’ve got a great crew! Thanks Dave, Sam, Mo, Billy, Charlie, Pete, and I can’t leave Jill out. "
By: STEVE    Columbia,SC
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"Lisa, Thank you for contacting me, I had no idea anyone would ever read this stuff, much less respond. I've owned many Harleys for many years including AMF Harleys, I learned to avoid the service departments. I had no idea a simple repair could take two and a half weeks, and make an appointment, wait two weeks, and an additional four days to do it right. I refuse to complain about the deep scratches in the oil tank, scars give it character. I was hopeful the Service Departments had improved over the years as your motorcycle quality certainly did! Being covered by the extended warrenty, I didn't hesitate to think of Thunder Tower for service. I rarely take anything to a dealer for service so I don't know, but is six weeks from start to finish for a simple repair considered good service now days? I don't want anything. I am embaressed for having complained, but mostly happy to have my Harley home. I write this only as my customer experience. I buy stuff at Thunder Tower from time to time and plan on buying an Electra Glide there this fall. Thank you for listening. I'm glad your dealership is here! Dan "
By: Dan    Florence,SC
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"I have a 2006 Fatboy that had a problem with the fuel injectors. There was a HD service bulletin written about the issue, and my bike was covered by it. After only a little argument with your service manager, your service dept changed my old injectors for the updated units in no time at all and did a great job, too! Thank you!"
By: Milan    Gaston,SC
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"well, i think you need to change your name to Thunder Tower of Angels after saving me and my bike last Friday! Riding down from Virginia to Key West on a tour of Route 1, i laid down my '96 Heritage Softail on a tight little U-turn just outside Columbia. No big deal. But when i pulled the dumb-butt stunt of trying to stand it up by myself... The bike, of course, was fine. Me? well, a cracked vertebra and a mess of pretty-well torn lower back muscles was what i got for stupidity. when they got me to the hospital the first call i made -- flat on my back in the emergency room --was to Thunder Tower (don't tell my wife she came in second). i explained to Jamie Branham that the bike, T-bag & cooler were sitting alone on Clemson Road and asked her if y'all could help me out. "Not a problem, Joe. we'll get someone right out there," Jamie told me. sure enough, within a half hour, Jason Padgett had taken the TT trailer to rescue the Motor. Jason not only secured everything, but he took the trouble to stop by the hospital to check & see how i was doing & to let me know everything was OK. That night, after he got off work, Jason took the time to bring all my gear to the hospital & make sure i was going to be OK. Charlie Cushman and Steve Edmonds went out of their way to make sure The Beast was safe while the docs operated on my back on Saturday, and Jason checked in on me every day until i got out of the hospital and on a plane back to Virginia on Monday! The End? nope. Jason called me yesterday to make sure i got home alright and then told me that Thunder Tower is letting him use the trailer so he can bring my bike back to me this Friday...ON HIS DAY OFF! Now folks, you can ride this country from Mexico to Canada and Atlantic to Pacific (and I have) but i'll guarantee that you will bar-none NEVER find better people than the friends at Thunder Tower who truly take care of us. as i was laying in the road last Friday waiting on the EMTs i kept wondering why all my bad luck had come about on a day numbered "7-11". well, now i know how good luck REALLY happens. i wasn't in bad luck at all. in fact, my luck was just gittin better...thanks to the Good Lord who sent me Jason and Jamie & Charlie and Steve and the docs & nurses who got me back on my feet. To every one of you at Thunder Tower, God Bless You! In another couple of months, the broken back and bruised muscles will be healed & forgotten (and next year Route 1 will still be there for riding), but as long as i live & ride there'll be no end to the memories of my friends in Columbia, South Carolina and how grateful i am for your friendship. Y'all keep em rollin & i'll take the U-turns a little more carefully! Your Friend, Joe "
By: Joe    Strasburg,VA
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"What a friendly customer oriented establishment. I am glad I rode the one hundrend + miles for my '08 Ultra Classic. I was treated better then any other Harley dealership I've been in. From the moment I was greeted at the door, I knew I made the right choice. A great buying experience that was handled professionally. Thanks to Big Chris who even got me back road directions to break in my motor on the way back to Summerville. I would recommend Thunder Tower to all. "
By: Bud    Summerville,SC
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"I was looking for a 2008 Screaming Eagle Softail Springer Inferno Orange. I gave TTHD a call in the morning and to my surprise, they had one on the floor. I told them I was on my way to get it. Once I arrived, Big Chris was wonderful. The best buying experience by far. I would recommend that everyone go to TTHD and see Big Chris."
By: Johnny    Beaufort,SC
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"I would like to offer my deepest apreciation to Big Chris A. and Mr. Sam Newsome for the hard work and patients that they had in my motorcycle buying experience. I have never felt more welcomed and pleased with a dealership as I have with Thunder Tower. These 2 guys were great, they were very pleasent, no pressure , no bull, answered all my questions and got the job done. I will be and have been telling other fellow bikers to come check you guys out, because this is the only Harley Dealership for me and my family. Thanks again you guys for a great experience. Hope to see ya at some rides. ONE VERY PLEASED CUSTOMER!!!!! Chris & Lisa (Hammett) Mayson Warrenville, SC"
By: LISA    WARRENVILLE,SC
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"After today, I guess it's about time I submitted a testimonial. My H-D helmet had a missing screw on the visor, came loose on a ride a few days ago. I came in looking for a replacement screw for the visor. Mr. Preston was at the Motorclothes section and helped me. He ended up simply giving me a new helmet to replace the one I had for about a year! Now that is what I call customer service above and beyond the call of duty! I purchased my '07 Deluxe from the gang in Dec. '06. Other than the fact H-D is known for quality, which is why I purchased mine, Sam, Lee, Hector and the gang made me feel like family right from the get-go. I did not find this always to be true with folks at other Harley Dealerships. Since then, I come in on a regular basis to make a purchase, or just to simply say "Hi". Even though I've already made the "big purchase", I'm still treated like family there and have a sense of belonging. Give 'em a shot. You won't regret it. P.S. - The TT service department, Phil, Grant and the gang, have provided excellent maintenance."
By: Craig    Elgin,SC
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"Thunder Tower, in my opinion, is one of the best dealerships in the nation!!! Since buying my 2007 Dina SuperGlide, my family and I visit TTHD from time to time, and each time we are treated like family. The staff know us by name and always stop and speak. When people we know go there and we haven't been in a while the staff asks about us. That is a testiment to the dedication of the staff. They really want to get to know their customers and make their Harley experience the best that it can be. To the Preston family and TTHD staff keep doing what your doing!!! And we'll be seeing ya soon!! your friends, Jason and Rebecca Sutton "
By: Jason    Cassatt,SC
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By: ed    cayce,SC
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"Chris did a super job. Not to much pressure, and the right amount of information."
By: Steve    Lexington,SC
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"THUNDER TOWER IS AN AWSOME PLACE.... SALES REP. HOPE WAS A GREAT HELP. YALL GOTTA KEEP HER 4-EVER!!!!! I WILL BE GETTING A NEW BIKE IN APRIL AND THUNDER TOWER WILL BE THE PLACE THAT I WILL GET MY BIKE FROM ....... CAN'T WAIT! SEE YOU GUY'S AND GAL'S, RENEE"
By: RENEE    GASTON,SC
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By: Michael     Niantic,CT
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By: Anonymous    Lexington,SC
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"My husband and I stopped in just to look. He came home on a 2008 Heritage Softtail. He hasn't stopped smiling yet! This is his second Harley, he had to sell his first one years ago and thought he would never have another one. The staff at TTHD made it happen for him. Chris, Hector and Sam made his dream come true. The whole staff is very friendly and knowledgeable. We had a great experience there and will be back. Thanks you guys for a great day!! "
By: Jeff and Mary    Kershaw,SC
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" The salesman Chris was very knowledgable about Harley-Davidson motorcycles and products. The sales staff were outstanding. I recomend Thunder Tower to every one I meet. Thanks for getting me on the right road."
By: william    great falls,SC
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"I recently had a tire replaced and when I returned to pick up my bike, I was immediatly notified that my wheel had been accidently damaged during the tire replacement. They also said they would replace my wheel at no cost and gave me a discount on the installation of the tire. I understand accidents happen and really appreciate the service department being so honest and up front about the situation. They were proactive in making sure I was satisfied with my service and were prepared to discuss it when I arrived. I believe your dealership is a great model for other dealerships when it comes to customer service."
By: Randall    Florence,SC
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"All experiences at TT have been wonderful. Knowledgeable and friendly staff. No question/concern is treated as trivial. Chris and Hector both handled my transaction with care and professionalism. Keep up the good work guys. The rest of us will keep spreading the news. Thunder Tower is the place for ALL Harley owners/or wannabe owners!"
By: Vicky    Patrick,SC
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"EVERYONE IN THIS AT THUNDER TOWER WAS SUPER NICE . I ENJOYED MY TIME THERE."
By: DANNY    SPRINGFIELD,SC
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By: garry    gaston,SC
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"WE PASSED YOUR DEALERSHIP ON OUR WAY TO MYRTLE BEACH AND HAD TO STOP ON OUR WAY BACK. MY WIFE AND I BOUGHT SHIRTS TO TAKE BACK TO OHIO WITH US. WE WERE NOT ON OUR 2004 HARLEY WIDEGLIDE AS IT WAS HOME IN THE GARAGE.WE WERE THERE THE WEEK BEFORE FALL BIKE WEEK AT MYRTLE, BUT FRIENDS OF OUR'S ARE GOING TO BIKE WEEK AND WE TOLD THEM THEY SHOULD STOP AND SEE YOUR DEALERSHIP. WE WERE VERY IMPRESSED. JERRY AND SUSIE ELLWOOD "
By: Jerry AND SUSIE    New Philadelphia,OH
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"Thank you for everything, especially Clay and Hector. They both made my surprise to my husband a memorable event. They never pressured me or made me feel like "another dumb female" like so many dealerships do. THANKS again guys for a wonderful experience. "
By: Penny    Elgin,SC
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"Yes,a great dealer ship if you are buying new stuff.I rode my 1976 Shovel head in last summer to have a transmission seal replaced & was turned away because they said it was too old!! Next time you guys walk in thier dealership just look around at all the old pictures they have on display hanging on the walls. Proud to show all the old pictures but when a real biker rides in on one they turn thier noses up & tell you not to park here for it is marking it's spot(not leaking).Sure they have great Techs but no Machancies=don't know what a kicker is.Low Country HD is the only dealership in SC that knows who put Harley Davidson where they are today-the old riders who stuck behind them in thick & thin when they couldn't give their bikes away.I own a 1971 Iron head Sportster ridged frame,a 1975 Superglide,a 1977 FXS Lowrider, a 1991 Ultra Classic,a 2004 Ultra Classic & a 2007 1200R all where bought right here in Columbia,SC from Kirby's HD better known now as Harley Haven. Yes I had to go to a dealership to buy them but over the years I have learned to do my own repairs. It is bad to know that a dealership can charge up to $90.00 a hour to trouble shoot a problem on a new motor but turn away an older motor. At $90.00 an hour I'll work on anything!!!! RIDE TO LIVE--LIVE TO RIDE"
By: Anonymous     Springfield,SC
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"I recently fulfilled a longtime dream of owning a Harley at Thunder Tower. Over the past 4 years I have rearched and visited many dealerships from Florida to New York (even Pakistan.. long story) and when I first visited Thunder Tower in April I knew this is where I wanted to do business. Everyone was pleasant especially my salesman Adam. Hector was great to deal with regarding the financing. Both of them made this probably the best vehicle purchase I have ever made. And since I hadn't ridden in a few years they arranged to deliver my bike to my house, First Class! Since then I have logged a good many miles and am comfortable in the saddle again. Thanks for the awesome experience and service! "
By: Dave    Sumter,SC
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"My wife and I got stuck in a sudden rain storm in Columbia that lasted for two hours,while we were on our Heritage and we were not prepared. So we spent the next two hours at Thunder Tower. The staff was great and before we left we bought two long-sleeve t-shirts for the ride home."
By: chris    kershaw,SD
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"Thank you for a great experience.The salesmen were very friedly and polite. The finance department was very heplful as well."
By: RODGER    PIKEVILLE,KY
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"Chuckie Poo, I love my new Buell!! Too bad it wasn't the one I originally wanted but it will due. I put 1067 miles on it in a one week period of time. Can you tell how much I like it. I guess you could say I am having a BLAST on my new blast. LOL. GREAT JOB CHUCK!! "
By: Lil'    Savannah,GA
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"Once again, I have to compliment the entire staff at TTHD. I have only had great experiences here since making this store my only choice for service and parts. I would have thought that after four or five visits, I would have been dissapointed at least once. No at all the case. Consistancy, courteousness and exceeding expectations are obviously the norm here. Gene, Cris, Phil and Harvey, I cannot thank you enough for providing the exceptional experiences and family atmosphere at you place of business. I will continue to promote your dealership and service. Thanks again, Chucks Best customer, Steve Price."
By: Steve    Lancaster,SC
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"This was my first Harley experience and everyone there made it a great one. From Chuck making the sale a breeze to Hector and Angela making the financing go smoothly, and not enough can be said about Moe in parts. He is the man to have behind the counter. Can't forget service,Phil is great, almost ready for that 1000 mile service! Everyone there is great and continue to be good to my wife and I after the sale. Everytime we walk in everybody greets us with a smile and calls us by name. We are glad to be a part of the Thunder Tower Harley family."
By: Christopher and Angel    Columbia,SC
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"Hi guys! I just purchased my first Harley 4 days ago. Sam and Hector are the best. They had patience and their communication skills out rank any other dealorship I've been in. My fiance purchased his Harley from another dealership and has never heard from them again. He took the bike to TTHD to be serviced and received a call the day after he picked the bike up. All they wanted to know was "how's everything going with your bike?" That's the way you treat people. I have only had my bike for a few days, however, I am sure I will be hearing from them! I could just go on and on about this place. The employees are GREAT!!! I look forward to doing with business with you guys for years to come!!!!! Thanks Bunches!!"
By: Angie    Columbia,SC
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"Go see Chuck! A great salesman! No pressure, very knowledgable, An overall wonderful experience! Made me feel welcome as soon as I walked through the door! Every member of the staff made me feel like they knew me for years. If you buy a Harley in S.C. buy it at Thunder Tower! "
By: Anonymous    Lexington,SC
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"We had heard all good comments about your store,so stopped in to check out the bikes. This is one people friendly place. Play ground for the kids, grilling out hot dogs and hamburgers (every)Sat, for customer appreciation. People were milling around in this place like a mall not a cycle shop. Wonderful service,private attn,and listening to the first "cry" of my husbands new baby in the birthing room. What a great place to come visit,buy from, and of course return to. Not because we have to, because we "want to" Sincerely yours, Kenneth and Jacqueline Brown "
By:  Kenneth    Leesville,UT
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"Gene runs a first class dealership. He's always there greeting his customers and always has time to say hello. I also have't dealt with a staff member yet who wasn't ready to help with anything. Very friendly staff. I've been in a lot of H.D. dealerships and this one is far above the rest in customer service. Keep up the good work. "
By: Julie    Aiken,SC
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"We were so excited when we heard from a friend that a dealership was coming so close to our home. We would ride by once a week to see the progress. Gene, my family and I would like to say that we are glad that you and your family came here. Each of you is running a top notch dealership. You and all of your employees have made us feel welcomed and important. All of you may not have been born in SC, but you sure do make it feel like home. Thank you for making all of us feel like we are the only customer you deal with even when we only purchase a small item. Your Service Dept. is great. They stayed late one day waiting for us to arrive with the bike and they had it going early the next morning. Your Parts Dept. was on the ball when I didn't know what that "thing" was called and I described it to them. They didn't make me feel bad because I didn't know what it was called. They got the book and pointed it out in just a matter of seconds. They do know their stuff! Your cashiers have always been extremely helpful when I just couldn't make up my mind and not once have they acted as though they were too busy to give their opinion. We haven't purchased a bike from you, yet. But I know we will in the future and I am sure your Sales Dept. is as top notch as everyone else there. So we are looking forward to the experience. Each and every one of you deserve a huge pat on the back for a job well done! Thank you all again and HAPPY ONE YEAR ANNIVERSARY. We look forward to celebrating many more with each of you. Oh, and thank you for taking care of our troops. They deserve it and so much more. God Bless America!"
By: Rita    Elgin,SC
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"My husband and I both ride and I bought my first Harley from Thunder Tower last July. We ride all over and always visit the local dealerships. We are so proud to talk about our harley family at Thunder Tower. Gene and his staff are second to none when it comes to customer service. If you need it, they have it. If they don't, they will get it. That simple. Thank you to all of you at Thunder Tower for making the Columbia bikers proud to say we have the very best in a dealership!..and congratulations on your first anniversary! "
By: Donna    Gaston,SC
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"Had an enjoyable experence during the whole buying process."
By: Troy    Lexington,SC
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"Our second bike - Owners and employees are like family - A1 all around"
By: Ann    Bishopville,SC
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"I live 1.5 miles from a Dealership in Irmo. I bought my Harley and shop for parts and accessories from Thunder Tower which is 25 miles from home. Need I Say more. Thanks Gene for coming to the Columbia area. Walt Irmo, SC"
By: Walt    Irmo,SC
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"Great Dealership, with Great Employees!!! Being from out of town on a roadtrip, I was simply impressed and amazed with the customer service. I wish my home dealership "Ft Lauderdale" had your kind of employees. I'm going to make it a point to stop in on my next ride. "
By: Jim     Ft Lauderdale,FL
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"I would like to personally thank all of the wonderful people at Thunder Tower Harley Davidson for making the purchase of my new bike the most pleasurable buying experience I have ever had. From the first phone call all the way through to the final hand shake Chuck, Hector, and Kelley insured that my comfort and satisfaction were paramount. Customer service is a scarce commodity that the folks at Thunder Tower posses in abundance. Thank you all for your dedication to excellence. Best Regards, Josh Sprowles"
By: Josh    Georgetown,SC
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"HELLO THUNDER TOWER, I HAVE ENJOYED MY NEW NIGHTSTERAND HOPE TO SEE YOU GUYS REAL SOON. TELL LITTLE SAM THANK YOU FOR ALL THE HELP GIVEN IN THE PURCHASE OF MY NEW BIKE. AS FOR ANY ONE WANTING A NEW HARLEY YOU NEED TO GO TO THUNDER TOWER JUST BECAUSE THEY ARE THE BEST!!!!"
By: DENNIS    PATRICK,SC
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"I have been going to Thundertower from the first day they broke ground for the building. In fact that is when I met Gene. We have become friends and I think this is the best dealership in the USA. I wish them the best from now on. Dee"
By: dee    columbia,SC
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By: Jerry    Elgin,SC
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"We are now ex-Honda riders thanks to the Prestons and couldn't be happier. Wanda actually won her Sportster from Thunder Tower last October. It was such a wonderful experience and they let her upgrade that bike to an even fancier Sportster 1200 Custom. The Preston's and the entire Thunder Tower family are fantastic and made us feel like we're part of the family now. Thank yall so much for everthing you do."
By: Mike & Wanda    West Columbia,SC
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"I would like to thank Phillip Truesdale for his great customer service. The Service Department has renewed my faith in Harley-Davidson Dealerships. I only hope that other H-D Dealerships take note and follow Tower Harley-Davidson's leed. I had taken my 97 Fatboy in for some minor servicing and to fix a small oil drip from my Primary Cover. I had to return on Saturday because the primary was still leeking. Tower Harley took my bike straight back to the Techs without delay and apologized for my inconvenience. On Monday morning I received a call from the General Manager following up on an e-mail I had sent complaining about the phone system at the Dealership. The action from the service department and the follow up call from the GM secured a loyal local customer. Thank You Tower Harley-Davidson Harrell Morlan Lugoff, SC "
By: Harrell     Lugoff,SC
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""Great store", owner and staff are very friendly and helpful."
By: Anonymous    dillon,SC
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""Just love it". Great store and great people."
By: Anonymous    green sea,SC
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"We took and ride up there one Saturday morning and found out the store was just like we heard, "great owner and staff",. It's good to have another HD store so close by. We wish your store the BEST. "
By: Denise Jones & Tim Ford    dillon,SC
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By: Anonymous    Port Saint Lucie,FL
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"Bought my RK Classic in November. Since then I have broken down (very minor problem) and wrecked (not so minor problem). Through it all I have been treated like a valued and appreciated customer. Everyone, and I mean everyone, at TTHD has gone above and beyond what could reasonably be expected of them in putting me back on the road. The sales experience was smooth and professional. The service department is the best. The Motorclothes ladies are terrific. Chris Preston is unfailingly friendly and helpful. In short - you will not find a team more devoted to customer service than the TTHD team - not just in the motorcycle business, but in any business."
By: Hunter    Columbia,SC
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"I recently was refered to your dealership while enroute to Myrtle Beach. I called ahead to Myrtle Beach HD and their Service Department was back logged, and they referred me to Thunder Tower. I called ahead and you said come on by and we will get you right in! Once there, I was welcomed and received quick, excellent service, and was sent on the way to continue my trip. I was set up with a follow up appointment on Monday morning. I had speedometer problems which when diagnosed by your service department turned out to be a bearing that had gone out in my transmission. I was kept up-to-date and all repairs were made in a timely manner. I stopped in and picked up my bike on the way back through and not only was it repaired but was CLEANED and returned READY TO ROLL! Thank You for taking the time, working me in and for the EXCELLENT SERVICE and above all OUTSTANDING CUSTOMER SERVICE. Thank You Phil Truesdale for your patience with me. "
By: Mike    Belleville,IL
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By: Anonymous    Columbia,SC
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"Yep, It's me again. Just wanted to say that my wife and I really enjoy the dinner rides. There is nothing more exhilarating than thundering down the roads and Sandhill village with 20 or more bikes. Then to top it off with great food and camaraderie with fellow bikers. The group seems to be growing every week so hopefully the various restaruants can accommodate all of us in the future but what a great problem to have. Thanks again Thunder Tower."
By: Lee    Elgin,SC
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"The wife and I had a wonderful visit to Thunder Tower on Saturday and the staff are a great group of people, not to mention the great Dyna Super Glide I brought back to Charleston, well worth the drive, hats off to Clay, Sam and the entire staff."
By: Roger    North Charleston,SC
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"Just bought an '04 Deuce at TTHD. What a great time my wife and I had! This was on a Sunday and very busy but Chuck, Tom and the others were very patient. I had an '86 Sportster and sold it about 5 years ago. I have been itching to get back in the seat ever since. I knew TTHD was the dealership I was going to buy from. I had been there several times in the last few months and have always been treated well. Went on my first dinner ride with them this past Thursday to Sandhills and had a fun time both on the ride and at dinner. Can't wait for the HOG Chapter to start. I'll be there to signup. Thanks again TTHD. I look forward to a long relationship. Mike & Kathy"
By: Michael    Columbia,SC
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"I want to give Kodoos to Delmar and Hector who made my husbands purchase easy, painfree and made him and I feel like we were the only people in TTHD buying a bike that day. They went out of their way to help us and gave us a very exciting experience buying his DynaWide. I know for a fact we will be back to buy again when I am ready and we will be letting everyone we know about our buying experience at TTHD."
By: Leah    West COlumbia,SC
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"Never before have I love shopping at a place more than I do at Thunder Tower HD. The employees go out of their way to help you. The service is excellent. Gene, Ms Betty, and Chris are the nicest people I know. They really care about the people who shopped there. They make you feel like family and that's important to me."
By: Edward    Columbia,SC
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By: Dennis    Sumter,SC
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By: Anonymous    Columbia,SC
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"Like most people, I shopped several H-D dealerships for a Pre-Owned bike, both in Columbia and a few around Charlotte. I found the bike I wanted here and felt extremely comfortable with the sales staff.(Chuck and Sam). The real story though is TTHD's Service Dept. I had a mechanical problem,(my fault) on the road home late in the afternoon. I made my way to TTHD where they immediately took my Road King in and began the work. Harvey, Cris and Jeremy worked diligently, even overtime, to get me home that night. I imagine other shops would have left me without a ride, but these guys were NOT letting me walk home. Customer Service is the one tool anyone has to put themselves in front of their competition, Thunder Tower and their Service Department is leading the ride. Thank you Guys, you have made a great place to do business. "
By: Steve    Lancaster,SC
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"The guys at Thunder Tower made the biggest dream that I have ever had come true. Thanks ya'll for the piece of mind I get every time I go for a ride. This is a great place to buy a Harley-Davidson from."
By: Anthony    Camden,SC
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"thanks guys.great job!!"
By: paul    kershaw,SC
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"My purchase experience was excellent. Chuck was patient and wanted to make sure we were happy with the bike before making a final decision. After the sale we did have a few issues but once I made them aware of it, they hit another homerun! To me that is what sets a five star dealer apart from the others, when something goes wrong how are you treated and what do they do to remedy the problem/issues. Not only did they resolve my issues but they also stated that the information would be used to enhance other customer's experiences and satisfaction. They are 5 star across the board and I'll pay MSRP for that added benefit and level of customer service! Special Thanks to Chuck, Sam and Moe!!"
By: Lee    Elgin,SC
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"I had a very good outstanding experience at Thunder Tower. I was torned between purchasing a Gold Wing or a Harley. After talking with Samantha and Gene I'm no longer torned. My mind is made up, for my fifty birthday it is a Harley. Samantha made my wife and I feel as if we were part of the family there. I enjoyed every minute. The staff is very friendly and professional. Thanks for answering all of my questions. I will return and if I know anyone who is looking for a Harley I will tell them about Thunder Tower Harley Davidson and Buell. Thanks again! George & Annette"
By: George    Blythewood,SC
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"Gene, Miss Betty, and Chris are real fine folks. Ive talked to all 3 of em alot...but mostly Ive talked to Gene and he is always telling me one of his stories.........about a ride somewhere.in the past...I could set and listen to the man talk for hours....Chris is a super nice fella too.and Miss Betty.....such a very sweet lady.always a treat to be able to set down and chat with that woman over a soda, cup of coffee, or a hamburger.......Welcome home to Columbia Preston family.we're glad youre here....Sincerely, Steve McCracken Columbia SC"
By: Steve    Columbia,SC
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"I like your dealership."
By: Stephen    Columbia,SC
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"I just bought my first harley, all of the sales staff were great ,no pressure,and could answer all the many questions I had. Not once in the two months that I slobbered on the new bikes did one of the outstanding sales staff complain they just answered questions and wiped up water. Mr Preston your staff is to be commened. Thanks to all!!!!!!"
By: Roy    Columbia,SC
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"I have been to every HD dealership in the Carolinas, and have never been treated so well as at Thunder Tower. The staff are all very nice and warm, very helpful. The shop is first class! It all has a family atmosphere. I've been to several events, and every rider I know likes that you welcome us by putting on bike shows and other special events. Thank you, you are a breath of fresh air in the Harley world. "
By: Michael    Columbia,SC
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"An Astonishing buying experience. No pressure from the sales staff even after several visits over the last 2 months. Having not ridden for 30 years, it was time to get back in the saddle,and make a choice. The staff took time to answer all my questions, and there were alot. When I was ready at last to make a choice, Dilmer and all the others on the floor took the time to explain the newer bikes and the differences in all the models. I settled at last on the '06 NIGHT TRAIN that I had been attracted to from the beginning. Thanks to all the staff at Thunder Tower for making this a wonderful experience, and I will be seeing you all often. RIDE SAFE and Thank a vet for your freedom to do so. Sincerely, Mountain....PEACE"
By: Robert    Gaston,SC
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